SuperTravel is a super scam!
Beware when booking through here. You might see cheap prices online, a professional-looking website, and even receive email & WhatsApp confirmation.
…but that’s where the professional company image ends…and the horror begins…
Once you arrive to your hotel/hostel…
- There’s a very good chance they won’t have any record of your confirmation.
- Your name, email, ID, and booking confirmation number won’t be found anywhere.
- The hotel or hostel may even say that they don’t work with SuperTravel.
- Call or chat with SuperTravel customer service/support and they’ll say, “Oh we are so sorry. We don’t see a reservation in our system either. Let us escalate, and a higher up will contact you back.”
- They’ll contact you back via email or call and say that they contacted the place and awaiting further updates. But the reality is, your problem won’t be resolved. You are still homeless.
At this point, you’re likely totally screwed because the place you thought you were staying at is all booked out, or the price you have to pay is much higher than what SuperTravel charged you.
If you’re lucky, SuperTravel never even charged your card. But IF they already charged you, they you’re double screwed because they will NOT give you a refund!
You have been warned. Do not book through SuperTravel. They will ruin your vacation!!!!